Travela Booking Terms and Conditions

Acceptance of these terms and conditions is a condition of booking. Submission by you of a booking is your acknowledgement that you have read, understood and agreed to be bound by these terms and conditions.


“Travela” acts as an agent for airlines and wholesale travel companies and other suppliers providing services, including accommodation and transportation services. “Travela” is not a provider of services and has no responsibility for services provided, or not provided, by any party. No warranty or representation regarding the standard of any service or product is given. All bookings are made subject to the terms and conditions and limitations of liability imposed by those service providers. It is essential that you familiarise yourself with the terms and conditions and limitations of liability of those service providers as you will be bound by them.

If any travel service provider is unable to provide the services which you have purchased from them, your remedy shall lie against the provider and not “Travela”.

It is important that you and all members of the travelling party are aware of the following terms & conditions as they may relate all or in part to the bookings held by our office on your behalf. If you are making bookings on behalf of a couple or a group we will be happy to provide you with more than one copy of this confirmation if requested.

All reservations have been booked under the terms & conditions laid down by the airlines and tour wholesalers. Please pay particular attention to the clauses covering amendments and cancellations as detailed in their brochure.

To Make a Booking

Travela require a completed Client Booking Form to be completed at time of booking and a copy of each persons passport and drivers license (if you don't have a passport at the booking stage then we require a copy of it as soon as you receive it). Please note that due to new requirements throughout the industry we are required to provide your passport details to airlines and some suppliers / tour operators. The Client Booking Form must be completed and the names provided must match your passport. If the names advised are incorrect any changes to your booking will incur fees/charges from the agency and the tour operator, airline or supplier.

Payment Options

All prices are based on payment by cash, cheque or eftpos.


Please note that cheque payments (including bank cheques) require 5 business days to process. Please consider this when making payment. You agree not to stop payment of the cheque even when you cancel a booking. Cheques will not be accepted for travel within 7 working days of travel.

Credit Cards

Credit card surcharges may apply when paying by credit card. If you intend to pay by credit card it is essential that we are informed at the time of booking what type of credit card you wish to use so that we can ensure that the airline or wholesaler accepts this type of card as form of payment.

Credit Card Fees:

Mastercard and Visa incur a fee of 1.25%

American Express incur a fee of 2.2%

If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against Travela. In the event that payment has been made to Travela by credit card, and Travela has passed on the payment to the travel service provider you agree that you will not seek to charge back your payment to Travela.

A “Credit Card Charge Authority Form” must be completed and returned to your consultant as soon as possible. Reference is also made to the section that advises that credit card details may also be passed on to the airline or wholesaler to process the charge.

Direct Deposit/Internet Transfer

If you would prefer to direct deposit or internet transfer payments into our account please contact your travel consultant for the bank details. If you choose to make payments this way you will need to deposit the funds 2 working days earlier than the required due date. We will not be held responsible for any overdue payments or any consequential loss such as cancelled bookings for not having met the supplier payment deadline.

Airline Bookings

Airfares quoted are valid for 2 days from booking date, and are subject to change, withdrawal or alteration by airlines without notice, prior to the final ticketing process being completed. Any pre-reserved seating is subject to change at any time by the airlines. Individual airline conditions do apply and these can be obtained by contacting our consultants or by contacting the airline direct, via phone or the airline's web site.


Airlines taxes are subject to change and are confirmed at the time your airline ticket is issued. Where applicable and possible these have been included in the cost of the airline ticket. Any additional costs or taxes that occur such as departure taxes payable at airports in cash will be the responsibility of the traveller.

Quoted Prices

Prices quoted are subject to change and can be withdrawn or varied without notice. Deposits held against reservations are not a price guarantee. Prices may fluctuate due to matters outside our control including currency fluctuations, fuel surcharges, taxes and airfare increases. The price is only guaranteed once paid in full.


Government tax, airport charge, fuel surcharges are current at time of booking but are subject to change without notice.

Airport and departure taxes are not included in the airfare, or included within the Government taxes or airport charges. Additional departure taxes may be applicable at some airports and payable in the local currency directly on departure.


A non refundable deposit is required to confirm your booking. Depending on the holiday you have booked, some deposits are required immediately and others are within 3 - 7 days of booking confirmation.

Final payment date will be advised at time of booking by your travel consultant.

Credit Cards

You consent to us supplying your billing, payment and identification information to third parties with whom you enter into transactions. We may also provide such personal information to third parties as is required to complete your booking.

You authorise us to disclose your credit card details to, and obtain information from, any financial institution or credit card issuer to verify the credit card and identification details that you provide. You also authorise your credit card issuer or financial institution to verify that the credit card and identification details you have provided to us are accurate.

You authorise us to take steps to confirm that there is sufficient credit on your credit card account to meet likely charges. For any payment by credit card, airline tickets will not be issued until authorisation has been obtained from the relevant card company. You authorise us to charge all fees incurred to the credit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due on demand. Confirmed bookings are subject to your credit card approval for the transaction. Where your purchase by credit card is not approved, we will attempt to contact you but “Travela” is not responsible for any subsequent non-provision of services in the event we are unable to establish contact with you.

Credit Card Fees:

Mastercard and Visa incur a fee of 1.25%

American Express incur a fee of 2.2%

Credit card surcharges apply when paying by credit card. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider and not against “Travela”. In the event that payment has been made to “Travela” by credit card, you agree that you will not seek to claim back from “Travela” any credit card surcharges.

Fees for Cancellations, Changes and Refunds

Cancelled bookings are subject to cancellations fees and these can be up to 100%. We are unable to provide a refund to you until we have received the funds back from our suppliers. Travela cancellation fees are 10% of the total paid. Our suppliers also have individual cancellation fees in addition to that charged by Travela. Fees and extra charges will apply when a booking is changed & tickets or documents are re issued.

Frequent Flyer

If you are a member of any Frequent Flyer program please ensure that your consultant is aware of this immediately so that the necessary steps can be taken to ensure that you earn the rewards. It is also advisable to keep all your boarding passes so that you can verify this against your Points Summary after travel has been completed. It is not the responsibility of your travel consultant to join you up to a frequent flyer program however we can assist you in this process. Travela cannot redeem frequent flyer points into airline bookings on behalf of the client.

NB: Frequent Flyer points are not always available on special fares with some airlines.

Cruise Members/Club Members/Past Passenger Members

If you are a club member of any cruise/supplier program e.g. Scenic Tours, Princess Cruises etc please ensure that your consultant is aware of this at time of booking so that the necessary steps can be taken to ensure that you earn the rewards or discounts offered by the supplier.

Travel Documents

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements.


The better prepared you are, the more enjoyable your trip overseas will be. Please visit to Register your travel, Subscribe to receive the latest travel advice for your destination and download you Travel Checklist.


All individuals departing from Australia must be in the possession of a valid passport. If your passport is due to expire within six (6) months of your return to Australia, then under normal circumstances you should obtain a new passport. However, this is often variable depending on the country you visit.

Please ensure you have a valid Passport and a Visa (as applicable) to the countries you are travelling to. The Australian Department of Foreign Affairs and Trade provides helpful information on applying for or renewing an Australian passport.

Please ensure that you have a valid passport well in advance of travel as either the airline staff or immigration authorities will not allow you to pass through customs and board your flight without this documentation.

Up-to-date information is at available at


A visa provides you with the authority as a non-citizen to travel to another country.

Visas are obtained from the issuing authority in Australia, usually an embassy. Visa requirements vary both by the country you are travelling to and the current citizenship you hold. Please ensure you check well in advance of your travel dates to allow sufficient processing time as required by the embassy.

Airline staff or immigration authorities may not allow you to pass through customs and board your flight without the appropriate Visa. for further advice.

It is your responsibility to ensure you have valid visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments and expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.


All pricing is reflected in Australian Dollars (AUD) unless otherwise specifically denoted on the screen.

Health / Vaccinations

It is your responsibility to ensure that you are aware of any health requirements for your travel destination and to ensure that you carry all necessary vaccination documentation.

All travellers, regardless of the intended destination, should contact “The Travel Doctor” - TMVC (local call 1300 658 844) or your own doctor for professional advice prior to departure. You may also like to access the following websites, which are useful for recommendations on vaccinations required.

Fit to Travel

Travela is committed to ensuring clients have a safe and comfortable travel experience for you, your family and friends and fellow travellers. Most travellers with existing medical conditions are able to travel without difficulty. However, occasionally certain precautions need to be taken. A fitness to travel form or medical clearance from a doctor may be required to be completed by Travela, the airline/suppliers if the traveller is over a certain age and/or have certain existing medical conditions.

Travel Insurance

We strongly recommend that you take out comprehensive travel insurance when making a booking.


We do not endorse or recommend any particular travel service provider, nor do we vouch for the accuracy or completeness of the information provided by third parties in relation to their products and services. Information provided is provided in good faith, and is subject to amendment at any time without notice. You should make your own evaluation of the accuracy or completeness of any information, opinion, advice or other content available.

We are not liable for any inconvenience caused or expense incurred as a result of any unsuitability or non-provision of travel services for use in association with other travel services except to the extent that liability in relation to those matters may be imposed on us by legislation that cannot be excluded. Our role in relation to your travel arrangements is limited to facilitating your booking and arranging travel documentation, payments and refunds as applicable.

We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control.

In circumstances where liability cannot be excluded, such liability is limited, in each instance, to the value of the purchased travel arrangements.


We accept responsibility for the performance and provision of our services and for the negligence of our employees, strictly on the basis that our liability is limited to, in each instance, the value of the purchased travel arrangements. To the maximum extent permitted by law, we do not accept liability in contract, tort or otherwise for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by third parties, or failure by us to complete bookings caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.

Prices are subject to availability and conditions. Although every care is taken, prices are not guaranteed and are subject to change without notice.

Privacy Policy

To ensure the highest level of transaction security, “Travela” operates in conformity with the National Privacy Principles in the Privacy Act 1988 (Cth) and is committed to protecting the privacy and confidentiality of personal information. Please ensure that you view, and familiarise yourself, with our Privacy Policy, available on our website, which describes how your personal information is collected, maintained and, if applicable, circulated to third parties.

Our website

“Travela” owns and operates this website. In using this website, you acknowledge that you have read and understood, and agree to be bound by, these terms and conditions governing use of this website. If you do not accept these terms and conditions, you must refrain from using this website.

These terms and conditions must be read in conjunction with any other applicable terms and conditions governing any goods and services provided by us.


We do not warrant or represent that the information in this site, the server that makes this site available or any of the products or services supplied through this web site are or will be free from errors, viruses, defects, omissions, or is suitable for your intended use, nor does it guarantee the accuracy or completeness of the information. Subject to any terms implied by law, which cannot be excluded, we accept no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in any information in this website.To the maximum extent permitted by law, we disclaim all implied representations and warranties, including, without limitation, implied warranties that the products and services offered and supplied through this website will be of merchantable quality, fit for any purpose or will comply with any descriptions on this website.

To the maximum extent permitted by law, we (including our officers, employees, shareholders or other representatives) are not liable in any way for any loss or damage of any kind, whether direct, indirect, special or consequential, howsoever caused (including through negligence), arising from or in connection with your use of this website or any linked website, or your inability to access this site or the purchase and use of any products and services supplied via this website.

All travel products and services offered and promoted on this website are products and services of third parties. We are only acting as an agent for these third party service providers and as such, we will not be liable for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result these third parties.

The disclaimer set out in these terms and conditions does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded. In the event that this website fails to operate or causes you loss or damage, your sole remedy is the refund of any money that you paid to use the website.

Your obligations

You agree to use this website for lawful purposes only. You must ensure that your access to or use of the information is not illegal or prohibited by law. This website is directed to and available for Australian residents only.

You are responsible for ensuring that you have all necessary equipment to use this website and receive the information and that such equipment is functioning correctly and is properly operated and maintained. You are responsible to ensure that no unauthorised use of or access to this website or the information entered by you is made.

You must take your own precautions to ensure that the process which you employ for accessing or receiving the information or this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your property. For the removal of doubt, we are not liable in any way for any loss or damage of any kind, howsoever caused (including through negligence), arising from or in connection with any interference or damage to your property which arises in connection with your use of this website or any linked website.


You release and indemnify us and our related bodies corporates (as that term is defined in the Corporations Act 2001 (Cth)) and their respective officers, employees and agents from and against all actions, claims and demands (including the cost of defending or settling any action, claim or demand) which may be instituted against those persons indemnified arising from or in connection with (a) a breach by you of these terms and conditions; (b) your unlawful or negligent act or omission; or (c) your wilful misconduct.


All copyright in the information and in this website (including text, graphics, logos, icons, sound recordings and software) is owned or licensed by us. Information procured from a third party may be the subject of copyright owned by that third party. Except as expressly authorised, and subject to the conditions prescribed under the Copyright Act 1968 (Cth) or except as incidental to the reasonably contemplated use of this website, you may not, in any form or by any means: (a) copy, adapt, reproduce, store, distribute, print, display, perform, publish, communicate to the public, make available to the public or create derivative works from any part of the information or this website; or (b) commercialise the information obtained from any part of this website, without our express written permission or, in the case of third party material, from the owner of the copyright in that material.

Amendments to Terms and Conditions

We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this web page. Your continued use of the website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

Cancellation due to Error

You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price or with incorrect information due to a typographical error or like oversight. In these circumstances, we reserve the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged. We reserve this right up until the time of delivery of goods to you. If a cancellation of this nature occurs after your credit card has been charged for the purchase, we will immediately issue a credit to your credit card account for the amount in question.

Specific Warnings

Details contained on this web site relating to goods or services have been prepared in accordance with Australian law and may not satisfy the laws of any other country. We do not warrant that the details on this web site concerning those goods or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction where you reside (if that jurisdiction is outside Australia) and if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services from this web site.

You acknowledge that despite all reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of information contained on your computer system or on this web site. We do not accept responsibility or liability of any nature for any such losses which you may sustain as a result of such activity.

Restricted Use

Unless we agree otherwise in writing, you are provided with access to this web site only for your personal use. You are authorised to print a copy of any information contained on this web site for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on-sell information obtained from this web site.

Linked Web Sites

This web site may contain links to other web sites (“linked web sites”). Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked web sites.

Our links with linked web sites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked web sites, or of any information, graphics, materials, products or services referred to or contained on those linked web sites, unless and to the extent stipulated to the contrary.

We may receive benefits from service providers to whom we provide linked web sites.

Security of Information

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmissions, we will take reasonable steps to preserve the security of such information.

Governing Law

These terms and conditions are governed by the laws in force in the State of Victoria in the Commonwealth of Australia. You agree to submit to the non-exclusive jurisdiction of the courts of that jurisdiction.


“Travela” accepts no liability for any failure on our part to comply with these terms and conditions where such failure is due to circumstances beyond our reasonable control. If we waive, in whole or in part, any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any provision of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, it is to be read down to give it as much effect as possible, or if it is not capable of having any effect at all, it is to be severed from these terms and conditions in which case the remainder of these terms and conditions shall nevertheless continue in full force.